Terms and Conditions – Balamacara Hotel (Scotland, UK)

1. Introduction

Welcome to the Balamacara Hotel website (“the Website”). These Terms and Conditions govern your use of the Website and your booking or stay at Balamacara Hotel (“the Hotel”), operated by Different Roada Management Ltd (“we”, “us”, “our”).

By accessing this Website or making a booking, you agree to be bound by these Terms.

2. Company Information

Balamacara Hotel is operated by Different Road Management Ltd, a company registered in the United Kingdom.

Registered office details and company number are available upon request.

3. Bookings

3.1 Booking Confirmation

All bookings are subject to availability and confirmation. A booking is only confirmed once you receive a confirmation email.

Advance Purchase/ Non-refundable Rates/Special offers: Not refundable and bookings may not be modified.

Standard booking: You may cancel free of charge until 7 days before arrival. You will be charged the first night if you cancel in the 6 days before arrival. If you don’t show up you will be charged the total price. Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.

3.2 Payment

Full or partial payment may be required at the time of booking.
We accept major debit/credit cards unless otherwise stated.
Prices are listed in GBP (£) and include VAT where applicable.

3.3 Cancellation Policy

Cancellation terms vary depending on the rate selected.

Standard bookings may be cancelled free of charge up to a specified time before arrival (typically 72 hours).

Late cancellations or no-shows may incur a charge up to the full booking amount.

4. Check-in and Check-out

Check-in: From 3:00 PM
Check-out: By 11:00 AM

Early check-in or late check-out may be available upon request and may incur additional charges.

Internet: WiFi is available in the hotel rooms and is free of charge.

5. Guest Responsibilities

Guests agree to:
No pets allowed in the hotel.
Provide accurate booking information
Respect hotel property and other guests
Not engage in unlawful or disruptive behaviour

We reserve the right to refuse service or terminate a stay if these conditions are breached.

6. Damage and Liability

Guests are responsible for any damage caused to hotel property during their stay. Charges may be applied to cover repair or replacement. The guest is liable for any damage however caused to the allocated room(s) or to the Hotel premises or property caused by the guest or any persons in the guest’s party during their stay. The Hotel reserves the right to retain the credit or debit card details of the guest and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by the Hotel as a result of the aforesaid.

We are not liable for:

Loss or theft of personal belongings
Events beyond our reasonable control (e.g. severe weather, transport disruption)

7. Website Use

7.1 Content

All content on this Website is for general information only. We aim to keep it accurate but do not guarantee completeness.

7.2 Intellectual Property

All website content (text, images, branding) is owned or licensed by Different Roada Management Ltd and may not be reproduced without permission.

7.3 Prohibited Use

You agree not to:

Use the Website for unlawful purposes
Attempt to gain unauthorized access to systems
Disrupt the Website’s functionality

8. Privacy

Your personal data is handled in accordance with UK data protection laws. Please refer to our Privacy Policy for full details.

9. Accessibility

We strive to make our services accessible to all guests. Please contact us directly for specific accessibility requirements.

10. Third-Party Links

This Website may contain links to third-party sites. We are not responsible for their content or policies.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and take effect immediately.

12. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of Scottish courts.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact:
Balamacara Hotel
Operated by Different Roada Management Ltd